Customer Service Representative-Individual Life- Dover, NH
Company Name:
Liberty Mutual
Title: Customer Service Representative-Individual Life- Dover, NH Location: NH-Dover
Advance your career at Liberty Mutual - A Fortune 100 Company!Under close supervision, performs a full range of customer service functions to Individual Life and Annuity policyholders and sales representatives via telephone, electronic submission and written requests. Ensures customer satisfaction and retention of business. Controls the review & administration of policy change requests, financial transactions, customer inquiries, reinstatements, and contract modifications.
Responsibilities:
Provides outstanding customer service to all telephone, electronic, and written inquiries. Conducts administrative services associated with processing functions, including financial and non-financial transactions.
Conducts analysis and data entry of service requests through utilization of general knowledge of all Liberty Life products. Maintains policy information on the policy administration system. Completes necessary documentation to manage customer complaints, issues and subsequent solutions.
Communicates via telephone and in writing with internal departments, sales offices and policyholders regarding policy inquiries and service requests as well as offering information on Liberty Life products.
Analyzes exception requests; research and recommend solutions.
Maintains policy information, schedule, assign or act on required follow-up in accordance with department guidelines.
Suggests process improvements and participate in department initiatives for increased effectiveness.
Qualifications:
Associate's Degree plus two plus years of related experience.
Strong customer service, written and verbal communication and interpersonal skills required to work with internal and external clients.
Strong computer skills, including familiarity with Windows and MS Office applications required.
Basic analytical and problem solving skills and general math skills preferred. Basic understanding of Liberty Life products and willingness to pursue industry designations is desired.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Administrative Services Customer Service Representative-Individual Life- Dover, NH NH-Dover 54746 Estimated Salary: $20 to $28 per hour based on qualifications.
Liberty Mutual
Title: Customer Service Representative-Individual Life- Dover, NH Location: NH-Dover
Advance your career at Liberty Mutual - A Fortune 100 Company!Under close supervision, performs a full range of customer service functions to Individual Life and Annuity policyholders and sales representatives via telephone, electronic submission and written requests. Ensures customer satisfaction and retention of business. Controls the review & administration of policy change requests, financial transactions, customer inquiries, reinstatements, and contract modifications.
Responsibilities:
Provides outstanding customer service to all telephone, electronic, and written inquiries. Conducts administrative services associated with processing functions, including financial and non-financial transactions.
Conducts analysis and data entry of service requests through utilization of general knowledge of all Liberty Life products. Maintains policy information on the policy administration system. Completes necessary documentation to manage customer complaints, issues and subsequent solutions.
Communicates via telephone and in writing with internal departments, sales offices and policyholders regarding policy inquiries and service requests as well as offering information on Liberty Life products.
Analyzes exception requests; research and recommend solutions.
Maintains policy information, schedule, assign or act on required follow-up in accordance with department guidelines.
Suggests process improvements and participate in department initiatives for increased effectiveness.
Qualifications:
Associate's Degree plus two plus years of related experience.
Strong customer service, written and verbal communication and interpersonal skills required to work with internal and external clients.
Strong computer skills, including familiarity with Windows and MS Office applications required.
Basic analytical and problem solving skills and general math skills preferred. Basic understanding of Liberty Life products and willingness to pursue industry designations is desired.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Administrative Services Customer Service Representative-Individual Life- Dover, NH NH-Dover 54746 Estimated Salary: $20 to $28 per hour based on qualifications.
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