Customer Care Coordinator
Formax Formax Dover, NH Dover, NH Full-time Full-time Estimated:
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 2 hours ago 2 hours ago 2 hours ago As a high-level Customer Care Coordinator, you will be the liaison between sales, service partners, dealers, technicians, and customers.
As our liaison, you will facilitate a working relationship between clients and Formax by providing excellent customer service.
This position must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions.
They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction.
Customer service liaisons must also implement internal procedures to ensure all information records are organized for proper networking among employees and customers.
Responsibilities:
Build strong relationships with customers by providing exceptional customer service and support.
Proactively identify and address customer needs and concerns Develop and implement strategies to increase customer retention and satisfaction.
Act as a liaison between customers and the dealer service team to ensure customer satisfaction.
Manage customer escalations and work to resolve issues in a timely and efficient manner.
Qualifications:
Desire to work towards building core knowledge of products.
Prioritize assignments & multi-tasks well under pressure.
Is self-motivated, organized, detail oriented, and success driven.
Benefits:
Competitive hourly wage Paid vacations & holidays 401K, health insurance & dental available Formax is the leading provider to businesses in New Hampshire and Maine for mailing, imaging and document management solutions.
We are a family owned company located in Dover, NH, specializing in providing exceptional customer care, sales expertise and ongoing service to local businesses.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Dover, NH 03820:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 2 hours ago 2 hours ago 2 hours ago As a high-level Customer Care Coordinator, you will be the liaison between sales, service partners, dealers, technicians, and customers.
As our liaison, you will facilitate a working relationship between clients and Formax by providing excellent customer service.
This position must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions.
They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction.
Customer service liaisons must also implement internal procedures to ensure all information records are organized for proper networking among employees and customers.
Responsibilities:
Build strong relationships with customers by providing exceptional customer service and support.
Proactively identify and address customer needs and concerns Develop and implement strategies to increase customer retention and satisfaction.
Act as a liaison between customers and the dealer service team to ensure customer satisfaction.
Manage customer escalations and work to resolve issues in a timely and efficient manner.
Qualifications:
Desire to work towards building core knowledge of products.
Prioritize assignments & multi-tasks well under pressure.
Is self-motivated, organized, detail oriented, and success driven.
Benefits:
Competitive hourly wage Paid vacations & holidays 401K, health insurance & dental available Formax is the leading provider to businesses in New Hampshire and Maine for mailing, imaging and document management solutions.
We are a family owned company located in Dover, NH, specializing in providing exceptional customer care, sales expertise and ongoing service to local businesses.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Dover, NH 03820:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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