Patient Access I- Rehab Services M-F 9:45a-6:15p
At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives.
We invite you to explore opportunities, cultivate community wellness and professional growth.
The Rehab Services Department has an opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital office in Dover, NH.
The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department.
These include managing patient and therapist's schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.
The individual will work closely with other team members to ensure positive patient experiences.
The ideal candidate will have strong administrative skills, preferably in a healthcare environment, the ability to multi-task and be an effective communicator.
Experience Minimum Required Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
Experience Preferred/Desired Previous experience in a healthcare setting.
Preferably in a hospital setting Education Minimum Required High School Diploma or equivalent experience minimum of 1 year working in a customer service setting Special Skills Minimum Required The ability to multi-task in a fast paced environment.
Present in a calm, professional manner.
Requires the knowledge and ability to utilize various computer and on-line applications.
Offer exemplary internal and external customer relations.
Strong relationship building skills.
The knowledge of medical terminology and insurance authorization.
Good communication skills, both written and verbal.
Have a general understanding of the impact Patient Access has on Revenue Cycle.
Recommended Skills Administration Communication Community Health Customer Relationship Management Customer Service Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
We invite you to explore opportunities, cultivate community wellness and professional growth.
The Rehab Services Department has an opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital office in Dover, NH.
The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department.
These include managing patient and therapist's schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.
The individual will work closely with other team members to ensure positive patient experiences.
The ideal candidate will have strong administrative skills, preferably in a healthcare environment, the ability to multi-task and be an effective communicator.
Experience Minimum Required Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
Experience Preferred/Desired Previous experience in a healthcare setting.
Preferably in a hospital setting Education Minimum Required High School Diploma or equivalent experience minimum of 1 year working in a customer service setting Special Skills Minimum Required The ability to multi-task in a fast paced environment.
Present in a calm, professional manner.
Requires the knowledge and ability to utilize various computer and on-line applications.
Offer exemplary internal and external customer relations.
Strong relationship building skills.
The knowledge of medical terminology and insurance authorization.
Good communication skills, both written and verbal.
Have a general understanding of the impact Patient Access has on Revenue Cycle.
Recommended Skills Administration Communication Community Health Customer Relationship Management Customer Service Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
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