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Production Support Engineer

Company Name:
Your Company
RESPONSIBILITIES

4 Provide production support of legacy applications using Sybase SQL on UNIX
4 Provide levels 1, 2 and 3 support including operations, problems and incidents management, bug fixes, changes and customer requests management
4 Comply strictly with SLAs
4 Provide application maintenance
services
including enhancements
NO OF RESOURCES
4 1: to start Mar 4, 2011
AREA OF EXPERTISE

4 Production Support
4 Legacy Application Maintenance
TECHNICAL SKILLS REQUIRED


4 Very strong using SQL on Sybase
4 Very strong with Unix Scripting
4 Good Analytical and Problem Solving skills
OTHER SKILLS REQUIRED

4 Strong Technical Writing abilities
4 Be able to work independently
4 Good communication skills
JOB DESCRIPTION

4 Provide production support of legacy applications using Sybase SQL on UNIX
4 Provide levels 1, 2 and 3 support including operations, problems and incidents management, bug fixes, changes and customer requests management
4 Comply strictly with SLAs
4 Provide application maintenance services
4 Work with analysts, team members, and business users to fully understand requirements and processes.
4 Develop functional enhancements, and perform application maintenance.
4 Work with other team members to develop and implement enhancements to applications.
4 Investigate and resolve bugs identified after communication directly with end users.
4 Participate in collaborative discussions with team members to monitor progress against an enhancement queue and bug resolution timelines.
4 Provide in-house support and functional assistance to end users.
4 Assist in preparing LOE's and design specifications.
4 Prepare technical documentation for delivered functions.
4 Develop and unit test all the assigned code and help in the completion of system testing.
4 Should support non-production environments for both application and projects enhancements.
APPLICATION DOMAIN (IF ANY)
4 Property & Casualty Insurance (preferred)
EXPERIENCE (YEARS)
4 6+ Years

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