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Leave Specialist, Group Benefits - Dover, NH

Company Name:
Liberty Mutual
Title: Leave Specialist, Group Benefits - Dover, NH
Location: NH-Dover
Other Locations:
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!
Group Benefits is looking for a Leave Specialist for our Leave Services Unit. In this role, you will be responsible for managing family medical leaves for our customers'' employees. Since this is a fast-paced job where attention to detail counts, and your decisions have a direct impact on peoples'' professional and personal lives, you must demonstrate the ability to make and effectively communicate decisions within tight timeframes while integrating knowledge of various federal and state regulations and specific customer service level agreements.
Responsibilities:
Manage caseload of family medical leaves for assigned customers, including review of medical information, to render determinations on family medical leaves in accordance with state and federal laws and regulations
Ensure receipt and appropriateness of medical documentation to support leave determination
Manage process and required paperwork (electronic and hard copy), using department-specific applications to document activities and manage/complete tasks in accordance with quality and timeliness protocols
Respond to inquiries from customers and their employees
Research and resolve leave-related issues or escalate to next level
Qualifications:
Associate''s Degree preferred or equivalent experience, plus at least two years'' progressively responsible experience in a customer-service environment.
Demonstrated ability to gather/analyze information to make decisions from multiple sources, including: employees, medical providers, federal/state regulations, department policies/procedures, and customer service level agreements.
Excellent telephonic communication and customer service skills to solicit information and convey decisions to a variety of audiences clearly, succinctly and diplomatically.
Excellent organizational skills to manage multiple priorities and tasks for a large caseload.
Strong written communication skills to accurately and clearly capture case status, actions taken, and decisions made.
Ability to work independently and as a member of the team to achieve individual and unit objectives. Ability to think creatively to support business process improvements.
Strong computer skills in data entry, basic MS Word, MS Excel, MS Outlook required. Experience in benefits administration or disability claims handling preferred.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner''s insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company''s success is inextricably linked to our employees'' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives every day.
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